Email Logs

Overview

Email logs show the delivery status and tracking data for each email sent from your domain. View logs at Settings → Sending Domains → [Your Domain] → Email Logs.

Log Data

Each email log entry includes:

Field	Description
Tracking ID	Unique identifier for the email
From	Sender email address
To	Recipient email address
Subject	Email subject line
Status	Current delivery status
Sent At	When the email was sent
Opened At	First open timestamp (if tracked)
Clicked At	First click timestamp (if tracked)
Open Count	Total opens
Click Count	Total clicks

Email Status

Status	Meaning
sent	Email accepted for delivery
delivered	Successfully delivered to recipient’s server
opened	Recipient opened the email
clicked	Recipient clicked a link
bounced	Delivery failed
complained	Marked as spam by recipient

Status Flow

sent → delivered → opened → clicked
            ↓
        bounced
            ↓
       complained

An email can have multiple statuses. For example, an email can be:

delivered + opened + clicked
delivered + complained
bounced (never delivered)

Viewing Logs

List View

The log list shows recent emails with:

Recipient
Subject
Status (with color indicator)
Sent time
Open/click counts

Detail View

Click any email to see full details:

Complete tracking history
All timestamps
Bounce type (if bounced)
Complaint type (if complained)
Expiration date

Filtering Logs

Filter emails by:

Filter	Options
Status	sent, delivered, opened, clicked, bounced, complained
Date range	Last 24 hours, 7 days, 30 days, custom
Search	Recipient email address

Bounce Details

When an email bounces, additional details are available:

Field	Description
Bounce Type	Permanent, Transient, or Undetermined
Bounce Subtype	Specific reason (e.g., “General”, “NoEmail”)
Diagnostic	Technical error message

Common Bounce Types

Type	Subtype	Meaning
Permanent	General	Address doesn’t exist
Permanent	NoEmail	Mailbox not found
Permanent	Suppressed	On suppression list
Transient	MailboxFull	Recipient’s inbox is full
Transient	MessageTooLarge	Email too large
Transient	ContentRejected	Content blocked by filter

Complaint Details

When a recipient marks your email as spam:

Field	Description
Complaint Type	Usually “abuse”
Feedback Type	Type of complaint
Timestamp	When complaint was received

Complaints are automatically added to your suppression list to prevent future sends.

Data Retention

Email logs are retained for 30 days. After 30 days:

Individual email logs are automatically deleted
Aggregate metrics remain available
Suppression list entries remain permanent

Exporting Logs

Export email logs as CSV for analysis:

Go to Email Logs
Apply any filters
Click Export
Download CSV file

Exported data includes all fields visible in the detail view.

Troubleshooting

Email shows 'sent' but not 'delivered'

Possible causes:

Delivery is still in progress (wait a few minutes)
Recipient’s server is slow to respond
Email was soft-bounced and will retry

Action: Check again in 15-30 minutes. If still not delivered, check bounce status.

Opens not tracking

Possible causes:

Open tracking is disabled for this domain
Recipient’s email client blocks images
Email client uses a privacy proxy (Apple Mail Privacy Protection)

Note: Open tracking is becoming less reliable due to privacy features in modern email clients.

Clicks not tracking

Possible causes:

Click tracking is disabled for this domain
Links weren’t rewritten (plain text emails)
Security software pre-clicked links

Note: Some security tools click all links to scan for malware, which can inflate click counts.

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Overview

Log Data

Email Status

Status Flow

Viewing Logs

List View

Detail View

Filtering Logs

Bounce Details

Common Bounce Types

Complaint Details

Data Retention

Exporting Logs

Troubleshooting

Next Steps

Domain Metrics

Suppression List

​Overview

​Log Data

​Email Status

​Status Flow

​Viewing Logs

​List View

​Detail View

​Filtering Logs

​Bounce Details

​Common Bounce Types

​Complaint Details

​Data Retention

​Exporting Logs

​Troubleshooting

​Next Steps

Domain Metrics

Suppression List

Overview

Log Data

Email Status

Status Flow

Viewing Logs

List View

Detail View

Filtering Logs

Bounce Details

Common Bounce Types

Complaint Details

Data Retention

Exporting Logs

Troubleshooting

Next Steps