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Overview

Email logs show the delivery status and tracking data for each email sent from your domain. View logs at Settings → Sending Domains → [Your Domain] → Email Logs.

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Log Data

Each email log entry includes:

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Email Status

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Status Flow

An email can have multiple statuses. For example, an email can be:
  • delivered + opened + clicked
  • delivered + complained
  • bounced (never delivered)

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Viewing Logs

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List View

The log list shows recent emails with:
  • Recipient
  • Subject
  • Status (with color indicator)
  • Sent time
  • Open/click counts

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Detail View

Click any email to see full details:
  • Complete tracking history
  • All timestamps
  • Bounce type (if bounced)
  • Complaint type (if complained)
  • Expiration date

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Filtering Logs

Filter emails by:

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Bounce Details

When an email bounces, additional details are available:

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Common Bounce Types

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Complaint Details

When a recipient marks your email as spam:
Complaints are automatically added to your suppression list to prevent future sends.

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Data Retention

Email logs are retained for 30 days. After 30 days:
  • Individual email logs are automatically deleted
  • Aggregate metrics remain available
  • Suppression list entries remain permanent

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Exporting Logs

Export email logs as CSV for analysis:
  1. Go to Email Logs
  2. Apply any filters
  3. Click Export
  4. Download CSV file
Exported data includes all fields visible in the detail view.

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Troubleshooting

Possible causes:
  • Delivery is still in progress (wait a few minutes)
  • Recipient’s server is slow to respond
  • Email was soft-bounced and will retry
Action: Check again in 15-30 minutes. If still not delivered, check bounce status.
Possible causes:
  • Open tracking is disabled for this domain
  • Recipient’s email client blocks images
  • Email client uses a privacy proxy (Apple Mail Privacy Protection)
Note: Open tracking is becoming less reliable due to privacy features in modern email clients.
Possible causes:
  • Click tracking is disabled for this domain
  • Links weren’t rewritten (plain text emails)
  • Security software pre-clicked links
Note: Some security tools click all links to scan for malware, which can inflate click counts.

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Next Steps

Domain Metrics

View aggregate statistics

Suppression List

Manage blocked addresses
Last modified on September 1, 2026