Skip to main content

​
Overview

Email logs show the delivery status and tracking data for each email sent from your domain. View logs at Settings → Sending Domains → [Your Domain] → Email Logs.

​
Log Data

Each email log entry includes:
FieldDescription
Tracking IDUnique identifier for the email
FromSender email address
ToRecipient email address
SubjectEmail subject line
StatusCurrent delivery status
Sent AtWhen the email was sent
Opened AtFirst open timestamp (if tracked)
Clicked AtFirst click timestamp (if tracked)
Open CountTotal opens
Click CountTotal clicks

​
Email Status

StatusMeaning
sentEmail accepted for delivery
deliveredSuccessfully delivered to recipient’s server
openedRecipient opened the email
clickedRecipient clicked a link
bouncedDelivery failed
complainedMarked as spam by recipient

​
Status Flow

sent → delivered → opened → clicked
            ↓
        bounced
            ↓
       complained
An email can have multiple statuses. For example, an email can be:
  • delivered + opened + clicked
  • delivered + complained
  • bounced (never delivered)

​
Viewing Logs

​
List View

The log list shows recent emails with:
  • Recipient
  • Subject
  • Status (with color indicator)
  • Sent time
  • Open/click counts

​
Detail View

Click any email to see full details:
  • Complete tracking history
  • All timestamps
  • Bounce type (if bounced)
  • Complaint type (if complained)
  • Expiration date

​
Filtering Logs

Filter emails by:
FilterOptions
Statussent, delivered, opened, clicked, bounced, complained
Date rangeLast 24 hours, 7 days, 30 days, custom
SearchRecipient email address

​
Bounce Details

When an email bounces, additional details are available:
FieldDescription
Bounce TypePermanent, Transient, or Undetermined
Bounce SubtypeSpecific reason (e.g., “General”, “NoEmail”)
DiagnosticTechnical error message

​
Common Bounce Types

TypeSubtypeMeaning
PermanentGeneralAddress doesn’t exist
PermanentNoEmailMailbox not found
PermanentSuppressedOn suppression list
TransientMailboxFullRecipient’s inbox is full
TransientMessageTooLargeEmail too large
TransientContentRejectedContent blocked by filter

​
Complaint Details

When a recipient marks your email as spam:
FieldDescription
Complaint TypeUsually “abuse”
Feedback TypeType of complaint
TimestampWhen complaint was received
Complaints are automatically added to your suppression list to prevent future sends.

​
Data Retention

Email logs are retained for 30 days. After 30 days:
  • Individual email logs are automatically deleted
  • Aggregate metrics remain available
  • Suppression list entries remain permanent

​
Exporting Logs

Export email logs as CSV for analysis:
  1. Go to Email Logs
  2. Apply any filters
  3. Click Export
  4. Download CSV file
Exported data includes all fields visible in the detail view.

​
Troubleshooting

Possible causes:
  • Delivery is still in progress (wait a few minutes)
  • Recipient’s server is slow to respond
  • Email was soft-bounced and will retry
Action: Check again in 15-30 minutes. If still not delivered, check bounce status.
Possible causes:
  • Open tracking is disabled for this domain
  • Recipient’s email client blocks images
  • Email client uses a privacy proxy (Apple Mail Privacy Protection)
Note: Open tracking is becoming less reliable due to privacy features in modern email clients.
Possible causes:
  • Click tracking is disabled for this domain
  • Links weren’t rewritten (plain text emails)
  • Security software pre-clicked links
Note: Some security tools click all links to scan for malware, which can inflate click counts.

​
Next Steps

Domain Metrics

View aggregate statistics

Suppression List

Manage blocked addresses