Manage Contacts

Your contacts live in the Audience section. You can add people one at a time, import a whole list from a spreadsheet, and organize everyone with tags and filters.

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Adding contacts

One at a time:

1. Go to Audience in the left sidebar
2. Click Add Contact then Single Contact
3. Enter their email address and name
4. Add any tags you want
5. Hit Save

Importing a list:

1. Go to Audience in the left sidebar
2. Click Add Contact then Bulk Import
3. Upload your CSV file
4. Map the columns to the right fields
5. Optionally apply tags to everyone being imported
6. Hit Import

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Finding and filtering contacts

Use the search bar to find someone by name or email. Use the filters to narrow down by status or tag.

• Status filters: subscribed, unsubscribed, non-subscribed, bounced
• Tag filters: pick one or more tags to show contacts that have any of them

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Editing a contact

Click any contact row to open their detail view. From there you can update their name, email, tags, subscription status, and any custom fields you have set up. Custom fields are great for storing extra data like company name, plan type, or account ID. You can use them in segments to build targeted groups and reference them in email templates as dynamic variables.

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Bulk actions

Select multiple contacts using the checkboxes, then use the bulk action bar to update them all at once. You can bulk update status, add or remove tags, change country or language, and update custom fields. You can also bulk delete contacts permanently.

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