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Your contacts live in the Audience section. You can add people one at a time, import a spreadsheet, import from a connected integration, and organize everyone with lists, segments, and filters.

Adding contacts

One at a time:
  1. Go to Audience in the left sidebar
  2. Click Add Contact then Single Contact
  3. Enter their email address and name
  4. Add any lists you want
  5. Hit Save
Audience Add Single Contact Importing a list:
  1. Go to Audience in the left sidebar
  2. Click Add Contact then Bulk Import
  3. Upload your CSV file
  4. Map the columns to the right fields
  5. Optionally apply lists to everyone being imported
  6. Hit Import
Audience Bulk Import Contact
Large imports process in the background. Check Import History to see when it is done and if anything was skipped.

CSV Upload Guide

Full guide with column mapping and error handling

Import contacts from a CSV file

You can import a CSV either from the dashboard or through the API. Both paths upload the file, map its columns to contact fields, and process the import as a background job — so a large file never blocks you.

From the dashboard

1

Upload your CSV

In Audience, click Add Contact then Bulk Import and choose your file.
2

Map the columns

Match each CSV column to a contact field. Only Email is required — everything else (name, phone, country, language, custom fields) maps when a column is present.
3

Confirm

Optionally apply lists to everyone in the file, then confirm. The import runs in the background.
Check Import History to see when the job finishes and how many contacts were created, updated, or skipped.

Through the API

Upload the CSV to POST /v1/contacts/imports as multipart/form-data. The file is stored and processed in the background, so the response returns immediately with an import id. Poll GET /v1/contacts/imports/{id} for the status and counts. The endpoint needs an API key with the audience:write permission (audience:read to poll). The columnMap is a JSON string mapping contact fields to your CSV header names — only email is required.
Node.js SDK
cURL
A completed import returns counts you can reconcile against your file:
Set onConflict to upsert (the default) to update contacts whose email already exists, or skip to leave them untouched.

Contacts API Reference

Full request and response schema for the import endpoints

Import from an integration

If your contacts already live in Mailchimp, Klaviyo, or HubSpot, you can import them directly instead of exporting a CSV first. Click Add Contact then Import from integration, choose the provider, and pick the audience, list, segment, or tag to bring over. The import runs in the background and shows up in Import History with the provider, source, consent mode, and final counts. Imports preserve consent: by default only subscribed contacts are imported, contacts without clear marketing permission stay non-sendable, and existing unsubscribed or bounced contacts are never resubscribed. Every import also creates a source list and a matching saved segment, so the imported audience is ready to target right away.

Mailchimp

Import audiences, saved segments, and tags.

Klaviyo

Import lists and segments.

HubSpot

Import contact lists with conservative consent handling.

Finding and filtering contacts

Use the search bar to find someone by name or email. Use the filters to narrow down by status or list.
  • Status filters: subscribed, unsubscribed, non-subscribed, bounced
  • List filters: pick one or more lists to show contacts that have any of them
Audience Search Contact

Editing a contact

Click any contact row to open their detail view. From there you can update their name, email, lists, subscription status, and any custom fields you have set up. Custom fields are great for storing extra data like company name, plan type, or account ID. You can use them in segments to build targeted groups and reference them in email templates as dynamic variables. Audience Edit Single Contact

Bulk actions

Select multiple contacts using the checkboxes, then use the bulk action bar to update them all at once. You can bulk update status, add or remove lists, change country or language, and update custom fields. You can also bulk delete contacts permanently. Audience Bulk Edit
Use Select all matching to apply changes to every contact that matches your current filters, not just the ones visible on screen.
Deleting contacts is permanent and cannot be undone.

What do you want to do next?

Lists and segments

Group your contacts to target the right people.

CSV upload

Full guide to importing contacts from a spreadsheet.

Send a campaign

Send an email to your contacts.

Preference center

Let subscribers choose what they hear from you.